Our Team Is Always Here To Help!!!!
How does shipping work?
Shipping usually takes 2 to 3 weeks for US and 2 to 4 weeks for International location from the date of your order, but can even be earlier, depending on your location!
Because we ship directly from global manufactures, your item may take little more time to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)
We offer international shipping options too - no matter where you are, you can buy from us!
How much is the shipping charges?
Shipping fees are calculated at checkout and may vary depending on where you and your items are located. For most of the items we offer free shipping.
Do you Ship Internationally?
Yes!!! We ship internationally to most countries. Due to customs being different for each country, delivery time may vary.
What if my parcel is stuck up at customs?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
We are required by law to state the full value of your order for customs purposes; however most of our customers have reported having no issues with parcels being stuck at Customs.
Just in case in the event your parcel is being withheld there. Do let us know via firstname.lastname@example.org should you come across this situation, and we'll assist you as far as we can!
Note: If for some reason your order is never released by customs, we'll send you a replacement!
How do I track my orders?
You can check the status of your orders at any time by emailing the customer support desk at email@example.com
What if I need to return something?
No worries! Contact Us and we'll help guide you through the process.
We offer a no questions asked return policy of 7 days right after you received your purchase for your ease of mind! For more information do kindly read our Return policy.
Where do your items come from?
ATUP is all about bringing you unique product at unique price, that you won’t find anywhere else. So we source items from all over the world. Some of our items do source from US, there are many items that are simply not manufactured in US. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff
Still have Questions?
Send us a direct email :- firstname.lastname@example.org or using our Contact Us page and we'll get back to you as soon as we can.